The Really Mobile Project - Latest Comments in Vodafone Live!, not available on the N86 [UPDATED]

Re: Vodafone Live!, not available on the N86 [UPDATED]

James Whatley — Mon, 12 Oct 2009 17:46:45 -0000

'the x-plore option' - do tell

Re: Vodafone Live!, not available on the N86 [UPDATED]

Really Mobile — Mon, 12 Oct 2009 17:29:47 -0000

James has updated the post - Vodafone have fixed this now.

Re: Vodafone Live!, not available on the N86 [UPDATED]

JamesVincent — Mon, 12 Oct 2009 17:17:37 -0000

Umm... OK people. I just tried again on my N86. And it does actually work! lil confused. It did fuss a lil about it but I have the Live! home page.
http://www.live.vodafone.com
it showed page error...
Click on "Back"
it takes us to web & email page...
just click Home.

Let me know if anyone else gets this please.

Re: Vodafone Live!, not available on the N86 [UPDATED]

JamesVincent — Mon, 12 Oct 2009 17:09:28 -0000

James... I had a feeling something was wrong. I returned to Big Red (i also call them) in June with a Samsung tocco ultra. Got fed up with the battery and bought an N86 (white) Vodafone live! Just wont load. I'm yet to call Big Red to talk about this.

Re: Vodafone Live!, not available on the N86 [UPDATED]

Dani — Mon, 12 Oct 2009 16:32:50 -0000

Rather late in the day, but I had this problem with a nokia n95-3 made for the american market. My solution was to change the user agent string via the x-plore option. (google user agent). It is still used via python these days to enable my n97 to see pages as if it were an iphone as the pages are rendered in a more readable option.

Re: Vodafone Live!, not available on the N86 [UPDATED]

James Whatley — Mon, 12 Oct 2009 11:46:45 -0000

'the x-plore option' - do tell

Re: Vodafone Live!, not available on the N86 [UPDATED]

Really Mobile — Mon, 12 Oct 2009 11:29:47 -0000

James has updated the post - Vodafone have fixed this now.

Re: Vodafone Live!, not available on the N86 [UPDATED]

Guest — Mon, 12 Oct 2009 11:17:37 -0000

Re: Vodafone Live!, not available on the N86 [UPDATED]

Guest — Mon, 12 Oct 2009 11:09:28 -0000

Re: Vodafone Live!, not available on the N86 [UPDATED]

Dani — Mon, 12 Oct 2009 10:32:50 -0000

Re: Vodafone Live!, not available on the N86 [UPDATED]

leesaunders — Fri, 09 Oct 2009 20:58:46 -0000

Hi Ed,

I just thought I'd come back to correct something in my last post.

Earlier this year Vodafone did embark on a project whereby Over The Air (OTA) settings were sent automatically to a customer for Vodafone Live! and MMS after they had put their SIM in a new phone.

Of course, this would only work in the event that we had OTA settings for the phone which mainly covers phones we're currently stocking and have previously stocked.

Thanks,

Lee

Web Relations Team

Vodafone UK

Re: Vodafone Live!, not available on the N86 [UPDATED]

leesaunders — Fri, 09 Oct 2009 15:39:35 -0000

Hi James,

It's a pleasure as always.

Be sure to let us know what you think about Vodafone 360 once it's been launched.

All the best.

Lee

Web Relations Team

Vodafone UK

Re: Vodafone Live!, not available on the N86 [UPDATED]

leesaunders — Fri, 09 Oct 2009 15:33:20 -0000

Hi Ed,

Thanks again for the kind comments. It's always nice to read appreciative words about the work of the Web Relations Team.

The eForum is great place where customers can go to for help with a whole range of technical queries and while the assistance the guys on there may sometimes be limited when dealing with phones which we don't range they are always willing to help in anyway they can.

As I don't know whether you're aware but there is some information on the eForum which takes customers through the set up processes for WAP and Internet settings however we naturally can't guarantee the same experience on all phones.

As I wasn't aware that you were having problems with MMS service I'll pick this up and come back to you once I've taken a look at closer look at things.

We always aim to provide value for money and our price plan offerings are always being reviewed to ensure they're competitive. While we don't push settings to phones at the point the SIM is inserted all of our phone do come pre-configured for WAP, Internet and MMS.

All the best.

Lee

Web Relations Team

Vodafone UK

Re: Vodafone Live!, not available on the N86 [UPDATED]

leesaunders — Fri, 09 Oct 2009 14:58:46 -0000

Hi Ed,

I just thought I'd come back to correct something in my last post.

Earlier this year Vodafone did embark on a project whereby Over The Air (OTA) settings were sent automatically to a customer for Vodafone Live! and MMS after they had put their SIM in a new phone.

Of course, this would only work in the event that we had OTA settings for the phone which mainly covers phones we're currently stocking and have previously stocked.

Thanks,

Lee

Web Relations Team

Vodafone UK

Re: Vodafone Live!, not available on the N86 [UPDATED]

leesaunders — Fri, 09 Oct 2009 09:39:35 -0000

Hi James,

It's a pleasure as always.

Be sure to let us know what you think about Vodafone 360 once it's been launched.

All the best.

Lee

Web Relations Team

Vodafone UK

Re: Vodafone Live!, not available on the N86 [UPDATED]

leesaunders — Fri, 09 Oct 2009 09:33:20 -0000

Hi Ed,

Thanks again for the kind comments. It's always nice to read appreciative words about the work of the Web Relations Team.

The eForum is great place where customers can go to for help with a whole range of technical queries and while the assistance the guys on there may sometimes be limited when dealing with phones which we don't range they are always willing to help in anyway they can.

As I don't know whether you're aware but there is some information on the eForum which takes customers through the set up processes for WAP and Internet settings however we naturally can't guarantee the same experience on all phones.

As I wasn't aware that you were having problems with MMS service I'll pick this up and come back to you once I've taken a look at closer look at things.

We always aim to provide value for money and our price plan offerings are always being reviewed to ensure they're competitive. While we don't push settings to phones at the point the SIM is inserted all of our phone do come pre-configured for WAP, Internet and MMS.

All the best.

Lee

Web Relations Team

Vodafone UK

Re: Vodafone Live!, not available on the N86 [UPDATED]

Andrew Darling — Thu, 08 Oct 2009 23:24:03 -0000

Like I said...in an ideal world your love affair with 'Big Red' may bear fruit. But we don't and the only love you'll get from an MNO will be fraught with trauma for quite some time to come.

Good luck though. Looks like Voda's CSR are observing. Keep up the pressure!

Re: Vodafone Live!, not available on the N86 [UPDATED]

James Whatley — Thu, 08 Oct 2009 22:50:30 -0000

Serves me right for liking Vodafone so much? Eh?

I pay Vodafone a *shed* ton of cash every month to use their network, surely I - as the paying consumer - should be able to use whichever handset I choose.

Re: Vodafone Live!, not available on the N86 [UPDATED]

James Whatley — Thu, 08 Oct 2009 22:49:20 -0000

I must say Lee (and it's something I've expressed privately to Terence too), even though a solution is yet to present itself, I do appreciate the time and effort Vodafone are taking to engage with this issue.

I'm looking forward to VF360, much.

Re: Vodafone Live!, not available on the N86 [UPDATED]

James Whatley — Thu, 08 Oct 2009 22:46:25 -0000

"As much as I love Mippin (they're a major technology provider behind http://vodafone.com/myweb )"

Um.. is that a Really Mobile exclusive?!

:D

(that's kind of awesome btw)

Re: Vodafone Live!, not available on the N86 [UPDATED]

James Whatley — Thu, 08 Oct 2009 22:41:12 -0000

I appreciate the in-depth response, I do.

However I only have one answer to one of your questions. Which is:

"So, should we show links to the games, music, apps etc? Or should we remove them? Or should we show them, but on download present a warning that what you've bought may not work and there are no refunds if we don't support your phone?"

Yes. You should.

"We don't recognise your handset as a Vodafone Live! handset, we think the best service is X but cannot guarantee it will work 100%. If you'd like to talk to Vodafone about upgrading to a Vodafone Live! handset we do support, please call 08700 700 191 from your handset or click here to carry on."

Give the user the choice, offer to up-sell them AND include a call to action.

Surely this is a better option than just having the service bork everytime I need to check my trains?

Re: Vodafone Live!, not available on the N86 [UPDATED]

James Whatley — Thu, 08 Oct 2009 22:36:13 -0000

You can rant about it here properly if you'd like, you have my email buddy...

Re: Vodafone Live!, not available on the N86 [UPDATED]

James Whatley — Thu, 08 Oct 2009 22:35:35 -0000

EXACTLY!

Re: Vodafone Live!, not available on the N86 [UPDATED]

James Whatley — Thu, 08 Oct 2009 22:32:43 -0000

Win. Saving that now.

Shame, doubt I'll be heading back to VF Live! anytime soon...

Re: Vodafone Live!, not available on the N86 [UPDATED]

James Whatley — Thu, 08 Oct 2009 22:32:23 -0000

Makes sense huh?